MediConsult: Two Users, One Coherent Experience
Doctors and Patients Do Not Share a Mental Model
Architecture Built on Observed Behavior, Not Assumed Workflows
End-to-end UX research and design for a doctor-patient consultation platform — from conflicting mental models through behavior-mapped architecture to validated, development-ready prototypes.
Interviews with twelve clinicians and nineteen patients surfaced a core tension: doctors prioritize diagnostic efficiency and record precision; patients prioritize clarity, reassurance, and follow-up continuity. A single interface had to serve both without collapsing either journey.
Two validated personas — a general practitioner managing high consultation volume and a first-time patient navigating a digital health interaction — anchored every navigation decision.
Three Rounds to a Handoff-Ready Build
Each prototype round targeted a specific open question: round one tested task completion paths, round two stress-tested the shared navigation model, round three validated clinical record entry against real consultation scenarios.
Usability findings from each round fed directly into the next iteration brief — no design decisions carried forward without a behavioral rationale. Development handoff included annotated component specs and a documented decision log.